Context

Context: Web Portal

Note: This list contains all the constructs (and corresponding measuring variables) as defined by the authors when proposing/using/applying the theories/models in the selected context. It also includes the scales used to measure the variables.

• Construct (Theory/Model): Facilitating Conditions (UTAUT)

  Indicator	Scale	Reference(s)
  I have the technical resources necessary to use the upgrades of The System.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  I have the knowledge necessary to use the upgrades of The System.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Habit (UTAUT)

  Indicator	Scale	Reference(s)
  Using The System has become a habit to me.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  Using The System has become automatic to me.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Social Influence (UTAUT)

  Indicator	Scale	Reference(s)
  My management promote the use of the upgrades of The System.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  My co-workers think that I should use the upgrades of The System.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Comfort with Change (UTAUT)

  Indicator	Scale	Reference(s)
  I feel comfortable with the changes resulting from the upgrades of The System.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  The continuous pace of upgrades of The System does not bother me.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Confirmation (UTAUT)

  Indicator	Scale	Reference(s)
  My overall experience with using the upgrades of The System was better than what I expected.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  The service level provided by the upgrades of The System was better than what I expected.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Consistency with User Knowledge (UTAUT)

  Indicator	Scale	Reference(s)
  In the upgrades, the use of buttons, radio buttons, and combo boxes is consistent with my understanding.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  In the upgrades, the data display is consistent with my usage conventions.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Intention to Continue Using (UTAUT)

  Indicator	Scale	Reference(s)
  I intend to continue using The System rather than discontinue its use.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  My intention is to continue using The System rather than using any alternative means.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Intention to Use Future Features (UTAUT)

  Indicator	Scale	Reference(s)
  I predict that I will use the new features when they become available.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  I intend to use the new features when they become available.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Perceived Ease of Use (UTAUT)

  Indicator	Scale	Reference(s)
  Learning to use the upgrades of The System is easy for me.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  My interaction with the upgrades of The System is clear and understandable.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  I find the upgrades of The System easy to use.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Perceived Usefulness (UTAUT)

  Indicator	Scale	Reference(s)
  Using the upgrades of The System enables me to accomplish tasks more quickly.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  Using the upgrades of The System increases my productivity.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  Overall, the upgrades of The System are useful in my job.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Personal Innovativeness (UTAUT)

  Indicator	Scale	Reference(s)
  If I heard about a new information technology, I would look for ways to experiment with it.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  Among my peers, I am usually the first to try out new information technologies.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)
  I like to experiment with new information technologies.	Likert 1-7	(Hong, Thong, Chasalow, & Dhillon, 2011)

• Construct (Theory/Model): Satisfaction (UTAUT)

  Indicator	Scale	Reference(s)
  What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Dissatisfied to Very Satisfied	(Hong, Thong, Chasalow, & Dhillon, 2011)
  What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Unpleasant to Very Pleasant	(Hong, Thong, Chasalow, & Dhillon, 2011)
  What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Frustrated ... Very Contented	(Hong, Thong, Chasalow, & Dhillon, 2011)