ISRI - Information Systems Research Indicators

Construct: Satisfaction

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: Not defined.

Theory/model: Additional to TAM
Reference: (Bhattacherjee & Lin, 2015)

Definition: Not defined.

Theory/model: Additional to UTAUT
Reference: (Chan et al., 2011)

Definition: Users’ overall experience of the IS usage.

Theory/model: Additional to UTAUT
Reference: (Hong, Thong, Chasalow, & Dhillon, 2011)

Definition: Not defined.

Theory/model: Additional to TTF
Reference: (Sun & Fang, 2016)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
All things considered, I am_________ with my use of this wiki tool.	Scaled 1 to 7, Extremely Displeased to Extremely Pleased	Wiki Systems	TTF	(Sun & Fang, 2016)

All things considered, I am_________ with my use of this wiki tool.	Scaled 1 to 7, Extremely frustrated to Extremely content	Wiki Systems	TTF	(Sun & Fang, 2016)

All things considered, I am_________ with my use of this wiki tool.	Scaled 1 to 7, Extremely Terrible to Extremely Delighted	Wiki Systems	TTF	(Sun & Fang, 2016)

All things considered, I am_________ with my use of this wiki tool.	Scaled 1 to 7, Extremely Dissatisfied to Extremely satisfied	Wiki Systems	TTF	(Sun & Fang, 2016)

How do you feel about your overall experience of IS usage.	Scale 1 to 5, Very Dissatisfied to Very Satisfied	Not Specified	TAM	(Bhattacherjee & Lin, 2015)

How do you feel about your overall experience of IS usage.	Scale 1 to 5, Very Displeased to Very Pleased	Not Specified	TAM	(Bhattacherjee & Lin, 2015)

How do you feel about your overall experience of IS usage.	Scale 1 to 5, Very Frustrated to Very Contented	Not Specified	TAM	(Bhattacherjee & Lin, 2015)

How do you feel about your overall experience of IS usage.	Scale 1 to 5, Absolutely Terrible to Absolutely Delighted	Not Specified	TAM	(Bhattacherjee & Lin, 2015)

All things considered, my continuing to use SmartID for government services is:	Scale 1 to 7, Extremely Negative to Extremely Positive	e-Government (SmartID)	UTAUT	(Chan et al., 2011)

All things considered, my continuing to use SmartID for government services is:	Scale 1 to 7, Extremely Bad to Extremely Good	e-Government (SmartID)	UTAUT	(Chan et al., 2011)

All things considered, my continuing to use SmartID for government services is:	Scale 1 to 7, Extremely Harmful to Extremely Beneficial	e-Government (SmartID)	UTAUT	(Chan et al., 2011)

What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Dissatisfied to Very Satisfied	Web Portal	UTAUT	(Hong, Thong, Chasalow, & Dhillon, 2011)

What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Unpleasant to Very Pleasant	Web Portal	UTAUT	(Hong, Thong, Chasalow, & Dhillon, 2011)

What is your overall satisfaction with the upgrades of The System?	Scale 1 to 7, Very Frustrated ... Very Contented	Web Portal	UTAUT	(Hong, Thong, Chasalow, & Dhillon, 2011)