ISRI - Information Systems Research Indicators

Construct: Support

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: The organizational support for computer user.

Theory/model: SCT
Reference: (Compeau & Higgins, 1995b)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
The extent to which assistance was available in terms of equipment selection.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

The extent to which assistance was available in terms of hardware difficulties.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

The extent to which assistance was available in terms of software difficulties.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

The extent to which assistance was available in terms of specialized instruction.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

The extent to which their coworkers were a source of assistance in overcoming difficulties.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

Their perception of the organization's overall support for computer.	Scale 1 to 5	Computer	SCT	(Compeau & Higgins, 1995b)

I am satisfied with the amount of support provided by vendor or other sources.	Likert 1-7, Strongly Disagree to Agree	Enterprise Resource Planning (ERP)	TTF	(Kositanurit, Ngwenyama, & Osei-Bryson, 2006)

I am satisfied with the availability of information systems staff for consultation.	Likert 1-7, Strongly Disagree to Agree	Enterprise Resource Planning (ERP)	TTF	(Kositanurit, Ngwenyama, & Osei-Bryson, 2006)