Construct details. (MORE INFO)
Definition: The technical support by individuals (or groups) with computer knowledge who were external to the small firm.
Theory/model: Additional to TAM
Reference: (Igbaria, Zinatelli, Cragg, & Cavaye, 1997)
Indicator | Scale | Context | Theory/Model | Reference(s) |
---|---|---|---|---|
A specific person (or group) is available for assistance with hardware difficulties. | Likert 1-5, Strongly Disagree to Agree | Computer | TAM | (Igbaria, Zinatelli, Cragg, & Cavaye, 1997) |
A specific person (or group) is available for assistance with software difficulties. | Likert 1-5, Strongly Disagree to Agree | Computer | TAM | (Igbaria, Zinatelli, Cragg, & Cavaye, 1997) |
Specialized instruction and education concerning software is available to me. | Likert 1-5, Strongly Disagree to Agree | Computer | TAM | (Igbaria, Zinatelli, Cragg, & Cavaye, 1997) |
Guidance is available to me in the selection of hardware, software, printers, and other equipment. | Likert 1-5, Strongly Disagree to Agree | Computer | TAM | (Igbaria, Zinatelli, Cragg, & Cavaye, 1997) |