Construct details. (MORE INFO)
Definition: The extent to which various information sources and databases in the back office are connected within and beyond a firm's boundary.
Theory/model: Additional to TOE
Reference: (Zhu, Kraemer, & Dedrick, 2004)
Indicator | Scale | Context | Theory/Model | Reference(s) |
---|---|---|---|---|
Technologies in use, measured by the number of items the establishment has in the following list: Use of e-mail; Web site accessible by public; Use of intranet; Use of extranet; Use of electronic data interchange (EDI); Use of electronic fund transfer; Use of call center; | Yes or No | e-Business | TOE | (Zhu, Kraemer, & Dedrick, 2004) |
Front-end functionality, measured by the number of items the establishment has in the following list: Web site supports online services (filing applications, claims); Web site supports online transactions (payment, transfer); Web site supports account management; Web site provides online tools such as research, planning. | Yes or No | e-Business | TOE | (Zhu, Kraemer, & Dedrick, 2004) |
Extent Web applications electronically integrated with back-office systems. | Likert 1-5 | e-Business | TOE | (Zhu, Kraemer, & Dedrick, 2004) |
Extent company databeses electronically integrated with suppliers and partners. | Likert 1-5 | e-Business | TOE | (Zhu, Kraemer, & Dedrick, 2004) |