Construct

Construct details. (MORE INFO)

Construct: Satisfaction with IS (System Reliability)


  • Description
  • Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".


Definition: Dependability of access and up-time of systems.

Theory/model: Additional to TTF
Reference: (Karimi, Somers, & Gupta, 2004)


Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.


IndicatorScaleContextTheory/ModelReference(s)
The data is subject to frequent system problems and crashes.Scale 1 to 7, Strongly Disagree to AgreeDataTTF(Karimi, Somers, & Gupta, 2004)
I can count on the system to be “up” and available when I need it.Scale 1 to 7, Strongly Disagree to AgreeDataTTF(Karimi, Somers, & Gupta, 2004)
The computer systems I use are subjected to unexpected or inconvenient down times, which makes it harder to do my work.Scale 1 to 7, Strongly Disagree to AgreeDataTTF(Karimi, Somers, & Gupta, 2004)