Context

Context details. (MORE INFO)

Context: e-Government Website

Note: This list contains all the constructs (and corresponding measuring variables) as defined by the authors when proposing/using/applying the theories/models in the selected context. It also includes the scales used to measure the variables.

  • Construct (Theory/Model): Information Quality (DM)
      IndicatorScaleReference(s)
      This Web site provides sufficient information.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Through this Web site, I get the information I need in time.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I am satisfied with the accuracy of this Web site.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site meets my needs.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site is in a useful format.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site is clear.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site is accurate.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site is up-to-date.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Information provided by this Web site is reliable.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): Service Quality (DM)
      IndicatorScaleReference(s)
      This Web site provides dependable services.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site provides services at the times it promises.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site gives prompt service to citizens.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site is responsive to citizen’s request.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site is designed with citizen’s best interests at heart.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site is designed to satisfy the needs of citizens.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): System Quality (DM)
      IndicatorScaleReference(s)
      This Web site is easy to use.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site is user friendly.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I find it easy to get this Web site to do what I want it to do.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I believe that this Web site is cumbersome to use.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Using this Web site requires a lot of effort.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Using this Web site is often frustrating.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): User Satisfaction (DM)
      IndicatorScaleReference(s)
      How adequately do you feel this Web site meets your needs of interaction with the government agency?Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      How efficient is this Web site in fulfilling your needs of interaction with the government agency?Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      How effective is this Web site in fulfilling your needs of interaction with the government agency?Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      Overall, are you satisfied with this Web site?Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): Intention to Continue Using (DM)
      IndicatorScaleReference(s)
      I intend to continue using this Web site rather than discontinue it.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      My intention is to continue using this Web site rather than use any alternative means (e.g., offline interaction with the government agency).Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I will not discontinue my use of this Web siteLikert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): Trust in Government (DM)
      IndicatorScaleReference(s)
      I feel that government acts in citizen’s best interest.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I feel fine interacting with the government since government generally fulfills its duties efficiently.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I always feel confident that I can rely on government to do their part when I interact with them.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I am comfortable relying on the government to meet their obligations.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): Trust in Government Web Site (DM)
      IndicatorScaleReference(s)
      This Web site is trustworthy.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site seems to be honest and truthful to me.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      This Web site can be trusted.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
  • Construct (Theory/Model): Trust in Technology (DM)
      IndicatorScaleReference(s)
      The Internet has enough safeguards to make me feel comfortable using it.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I feel assured that legal and technological structures adequately protect me from problems on the Internet.Likert 1-7(Teo, Srivastava, & Jiang, 2008)
      I feel confident that encryption and other technological advances on the Internet make it safe for me to transact there.Likert 1-7(Teo, Srivastava, & Jiang, 2008)