Context details. (MORE INFO)
| Indicator | Scale | Reference(s) |
|---|---|---|
| Selling over the mobile platform is compatible with your organization current selling process. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Buying over the mobile platform is compatible with your organization current procurement process. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Conducting transaction over the mobile platform is compatible with existing distribution channels. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Doing m-business is compatible with your organization corporate culture. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| M-business is compatible with existing information infrastructure. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| M-business is compatible with my firm's existing experience with similar systems. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| My company believes that m-business is complex to use. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| My company believes that m-business development is a complex process. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Please rate the degree to which your organization expected m-business to help increase sales. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the degree to which your organization expected m-business to help reduce costs. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| My company expects m-business to reduce paperwork. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| My company expects m-business to help quick data capture and analysis. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Does the adoption of mobile technology affect the value of the brand and partnership? | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| My company experienced competitive pressure to implement m-business. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| My company would have experienced a competitive disadvantage if m-business had not been adopted. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Degree to which the ICT influences the competition in your industry. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Degree affected by competitors in the local market. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Degree affected by competitors in the national market. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Making internal operations more efficient (example: speed up processing, reduce bottlenecks, reduce errors, notification, control emergencies). | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Increasing staff productivity. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Facilitating communication among employees. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| The compression of business processes. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| The organizational flexibility. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Making the corporate systems and information accessible from any location. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Increasing control. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| The staff motivation increasing. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Reducing the number of employees. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Improving decision making. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Reducing administration workload. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Increasing organization profitability. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Improved employee effectiveness. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Improved employee learning. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Better information quality. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Please indicate the extent to which your mobile applications have impact in sales increasing. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in widening sales area. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in product and service innovation improvement. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in customer service improvement. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in customer satisfaction increasing. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in increasing the convenience to customers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please indicate the extent to which your mobile applications have impact in facilitating the communication with customers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Inventory costs reduction. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Improving the coordination with suppliers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Decreasing the procurement costs. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Facilitate inventory management. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Facilitating communication with suppliers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Integrating the mobile platform into your overall strategy and business process. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Lacking staff with m-business expertise. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Insufficient top-management support. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Unfriendly operating platform or interface. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| In terms of its business impacts on the organization, the m-business system has been a success. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| M-business has seriously improved my organization's overall business performance. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| From the perspective of my organization, the costs of m-business outweigh the benefits. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| M-business has had a significant positive effect on my organization. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Check the box describing the functionalities available in mobile devices in your value chain process (check as many as apply): providing information mobile, making sales mobile, providing services mobile, making purchases mobile, workflow, product searches and comparisons by consumers post-purchase customer support, delivery tracking system, mobile banking or mobile micropayments, mobile brokerage, target advertising using demographic and current location of users information, collect information about user needs, providing services to user proactively, asset management, job dispatch, CRM, data collection; stock/inventory management; wireless data on resource availability; fleet management, decision support system. | Selection | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your mobile business support employees to work independently of corporate office. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your mobile business support employees to work immediately when necessary. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your internal process are conducted on the mobile platform. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your consumer sales activities are supported by the mobile platform. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your business sales activities are supported by the mobile platform. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your procurement activities are supported by the mobile platform. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your consumer services activities are supported by the mobile platform. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| There is adequate availability of bandwidth on mobile networks. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| There is adequate availability of mobile client devices. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| There is adequate availability of security data standards for mobile applications. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| There is adequate adoption of cellular standards by your country. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| There is adequate availability of mobile applications software packages. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| There is a cost-efficient mobile platform available in the market. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| How important was the following to your organization's decision to begin using the m-business: Customers demand it. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| How important was the following to your organization's decision to begin using the m-business: To improve coordination between suppliers and customers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| How important was the following to your organization's decision to begin using the m-business: Suppliers require it. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Approximately how many of the following mobile devices are currently in use in your organization? Mobile phones/SmartPhones/RFID (tags readers)/Laptop/TabletPC/Netbook/Kiosks/Vehicle-mounted mobile technologies | Direct Answer | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Approximately how many IT professionals are located in your organization? | Direct Answer | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please check the box describing technologies used in your organization (check as many as apply): have a public website/have a public website with transactional features/Internet/Extranet/Intranet/mobile Internet/have the necessary software for implementing mobile business apllications/WLAN/VoIP. | Selection | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Indicator | Scale | Reference(s) |
|---|---|---|
| Please rate the extent to which your mobile applications are electronically integrated with your internal databases and information systems. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |
| Please rate the extent to which your company's databases and information systems are electronically integrated with those of your suppliers and business customers. | Scale 1 to 5 | (Picoto, Bélanger, & Palma-Dos-Reis, 2014) |