Construct

Construct details. (MORE INFO)

Construct: Process Quality


  • Description
  • Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".


Definition: The quality of an employee portal’s support of an organization’s processes such as approvals, applications for leave, meeting room reservations, procurement requests, time registration, travel expense reports, and invoice releases.

Theory/model: Additional to DeLone and McLean
Reference: (Urbach, Smolnik, & Riempp, 2010)


Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.


IndicatorScaleContextTheory/ModelReference(s)
Our employee portal supports the work processes efficiently.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the work processes reliably.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the work processes accurately.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the easy initiation of work processes.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the work processes in a way that allows one to understand them.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the work processes in a way that allows one to trace them.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
Our employee portal supports the work processes fully.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)