ISRI - Information Systems Research Indicators

Construct: Management Support

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: Refers to the perceived level of general support offered by top management in small firms.

Theory/model: Additional to TAM
Reference: (Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Definition: The leadership team’s encouragement of and support for the usage of such a portal.

Theory/model: Additional to DeLone and McLean
Reference: (Urbach, Smolnik, & Riempp, 2010)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
My supervisor actively encourages me to use the employee portal.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

My organization’s leadership explicitly supports the employee portal’s use.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

Management is aware of the benefits that can be achieved with the use of computers.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Management always supports and encourages the use of computers for job-related work.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Management provides most of the necessary help and resources to enable people to use computers.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Management is really keen to see that people are happy with using computers.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Management provides good access to hardware resources when people need them.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)

Management provides good access to various types of software when people need them.	Scale 1 to 5, Strongly Disagree to Agree	Computer	TAM	(Igbaria, Zinatelli, Cragg, & Cavaye, 1997)