ISRI - Information Systems Research Indicators

Construct: Information Quality

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: The desirable characteristics of the system outputs.

Theory/model: DeLone and McLean
Reference: (DeLone & McLean, 1992)

Definition: The desirable characteristics of the system outputs.

Theory/model: Updated DeLone and McLean
Reference: (DeLone & McLean, 1992)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
The information provided by our employee portal is useful.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The information provided by our employee portal is understandable.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The information provided by our employee portal is interesting.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The information provided by our employee portal is reliable.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The information provided by our employee portal is complete.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The information provided by our employee portal is up-to-date.	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

The e-commerce system provides the precise information you need.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

The information content meets your needs.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

You feel the output is reliable.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

The e-commerce system provides up-to-date information.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

This Web site provides sufficient information.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Through this Web site, I get the information I need in time.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

I am satisfied with the accuracy of this Web site.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site meets my needs.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site is in a useful format.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site is clear.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site is accurate.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site is up-to-date.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Information provided by this Web site is reliable.	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Users receive reports in a timely manner.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Users receive accurate information output.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Users receive current information output.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Users receive complete (thorough) information output.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Users receive relevant information output.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Users receive reliable information output.	Likert 1-7, Strongly Disagree to Agree	Not Specified	DM	(Bradley, Pridmore, & Byrd, 2006)

Does SIS provide the precise information you need?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Does SIS provide output that is exactly what you need?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Does SIS provide sufficient information to enable you to do your tasks?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Does SIS have errors in the program that you must work around?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Are you satisfied with the accuracy of SIS?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Are the output options (print types, page sizes allowed for, etc.) sufficient for your use?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Is the information provided helpful regarding your questions or problems?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)

Overall, I would give the information from _____ high marks.	Likert 1-7, Strongly Disagree to Agree	Data Warehousing Predefined Reporting Software	TRA	(Wixom & Todd, 2005)

Overall, I would give the information provided by _____ a high rating in terms of quality.	Likert 1-7, Strongly Disagree to Agree	Data Warehousing Predefined Reporting Software	TRA	(Wixom & Todd, 2005)

In general, _____ provides me with high-quality information.	Likert 1-7, Strongly Disagree to Agree	Data Warehousing Predefined Reporting Software	TRA	(Wixom & Todd, 2005)