ISRI - Information Systems Research Indicators

Construct: Compatibility with Values

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: The match between the possibilities offered by the technology and the user’s dominant value system.

Theory/model: Additional to TAM
Reference: (Karahanna, Agarwal, & Angst, 2006)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
Use of the CRM system is consistent with the way I think business should be conducted.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system runs counter to my own values.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system does not fit the way I view the world.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system goes against what I believe computers should be used for.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system is not appropriate for a person with my values regarding the role of computers.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)

Using the CRM system runs counter to my values about how to conduct my job.	Scale 1 to 7, Strongly Disagree to Strongly Agree	Customer Relationship Management (CRM) System	TAM	(Karahanna, Agarwal, & Angst, 2006)