Construct details. (MORE INFO)
Definition: Refers to a fit with an individual’s preferred work style.
Theory/model: Additional to TAM
Reference: (Karahanna, Agarwal, & Angst, 2006)
Indicator | Scale | Context | Theory/Model | Reference(s) |
---|---|---|---|---|
Using the CRM system fits my preferred routine for conducting my job. | Scale 1 to 7, Strongly Disagree to Strongly Agree | Customer Relationship Management (CRM) System | TAM | (Karahanna, Agarwal, & Angst, 2006) |
The CRM system enables me to work in the way I prefer. | Scale 1 to 7, Strongly Disagree to Strongly Agree | Customer Relationship Management (CRM) System | TAM | (Karahanna, Agarwal, & Angst, 2006) |
Using the CRM system fits well with the way I like to work. | Scale 1 to 7, Strongly Disagree to Strongly Agree | Customer Relationship Management (CRM) System | TAM | (Karahanna, Agarwal, & Angst, 2006) |
Using the CRM system fits my preferred method for doing my job. | Scale 1 to 7, Strongly Disagree to Strongly Agree | Customer Relationship Management (CRM) System | TAM | (Karahanna, Agarwal, & Angst, 2006) |