ISRI - Information Systems Research Indicators

Construct: User Satisfaction

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: Users’ level of satisfaction with reports, Web sites, and support services.

Theory/model: DeLone and McLean
Reference: (DeLone & McLean, 2016)

Definition: Users’ level of satisfaction with reports, Web sites, and support services.

Theory/model: Updated DeLone and McLean
Reference: (DeLone & McLean, 2016)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
How adequately does the employee portal support your area of work and responsibility?	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

How efficient is the employee portal?	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

How effective is the employee portal?	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

Are you satisfied with the employee portal on the whole?	Likert 1 -7, Very Low to Very High	Employee Portal	DM	(Urbach, Smolnik, & Riempp, 2010)

You are satisfied with this e-commerce system.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

The e-commerce system is of high quality.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

The e-commerce system has met your expectations.	Likert 1-7, Strongly Disagree to Agree	e-Commerce	DM	(Wang, 2008)

How adequately do you feel this Web site meets your needs of interaction with the government agency?	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

How efficient is this Web site in fulfilling your needs of interaction with the government agency?	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

How effective is this Web site in fulfilling your needs of interaction with the government agency?	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

Overall, are you satisfied with this Web site?	Likert 1-7	e-Government Website	DM	(Teo, Srivastava, & Jiang, 2008)

How would you rate your satisfaction with SIS?	Scale 1 to 5	Student Information System (SIS)	DM	(Rai, Lang, & Welker, 2002)