Construct

Construct details. (MORE INFO)

Construct: Usage Scope


  • Description
  • Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".


Definition: Not defined.

Theory/model: Additional to TAM
Reference: (Karahanna, Agarwal, & Angst, 2006)


Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.


IndicatorScaleContextTheory/ModelReference(s)
Of all features and functions available in the CRM system, what percentage would you estimate that you use on a fairly regular basis?PercentageCustomer Relationship Management (CRM) SystemTAM(Karahanna, Agarwal, & Angst, 2006)
Approximately, what percentage of all your client interactions are managed using the CRM system?PercentageCustomer Relationship Management (CRM) SystemTAM(Karahanna, Agarwal, & Angst, 2006)