ISRI - Information Systems Research Indicators

Construct: Trust – Purchasing

Description
Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".

Definition: The belief that the vendor will properly deliver, fulfill, and stand behind its product.

Theory/model: Additional to TPB
Reference: (Pavlou & Fygenson, 2006)

Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.

Indicator	Scale	Context	Theory/Model	Reference(s)
This Web vendor would be competent in delivering this product in a timely fashion.	Scale 1 to 7, Extremely Unlikely to Likely	e-Commerce	TPB	(Pavlou & Fygenson, 2006)

For me, product delivery in a timely fashion is.	Scale 1 to 7, Not at All to Extremely important	e-Commerce	TPB	(Pavlou & Fygenson, 2006)

This Web vendor would be honest in its dealings when I purchase this product from it.	Scale 1 to 7, Extremely Unlikely to Likely	e-Commerce	TPB	(Pavlou & Fygenson, 2006)

For me, a Web vendor that is honest in its dealings with its customers is.	Scale 1 to 7, Not at All to Extremely important	e-Commerce	TPB	(Pavlou & Fygenson, 2006)

This Web vendor would not seek to take advantage of me if I purchase this product from it.	Scale 1 to 7, Extremely Unlikely to Likely	e-Commerce	TPB	(Pavlou & Fygenson, 2006)

For me, a Web vendor that does not seek to take advantage of its customers is.	Scale 1 to 7, Not at All to Extremely important	e-Commerce	TPB	(Pavlou & Fygenson, 2006)