Construct

Construct details. (MORE INFO)

Construct: Assistance


  • Description
  • Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".


Definition: Refers to a citizen’s perception that help can be easily obtained when he or she encounters difficulties in using the technology.

Theory/model: Additional to UTAUT
Reference: (Chan et al., 2011)


Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.


IndicatorScaleContextTheory/ModelReference(s)
I expect to get the help I need in using SmartID to access government services.Scale 1 to 7e-Government (SmartID)UTAUT(Chan et al., 2011)
It would be easy for me to get assistance when I am having trouble using SmartID to access government services.Scale 1 to 7e-Government (SmartID)UTAUT(Chan et al., 2011)
I expect clear instructions for using SmartID to access government services to be available to me.Scale 1 to 7e-Government (SmartID)UTAUT(Chan et al., 2011)